Refund policy

Last Updated: May 15, 2026

At EmmaTailorMade, we stand behind the quality of our jewelry and the satisfaction of our customers. Please read our policy carefully to ensure a smooth experience.

Return Window

You have 30 days from the date your package was delivered to initiate a return or exchange. After 30 days, we unfortunately cannot offer you a refund or exchange.

Eligibility for Returns

To ensure a successful return, please confirm that your item meets the following criteria:

  • Condition: The item must be unworn, unused, and in the same condition that you received it.
  • Packaging: It must be in the original packaging (box, microfiber pouch, and certificates if applicable).
  • Non-Returnable Items: For hygiene and safety reasons, earrings cannot be returned. Additionally, gift cards and "Final Sale" items are non-refundable.

Personalized & Custom-Made Jewelry

Because each piece is uniquely handcrafted to your specifications (custom names, initials, or dates):

  • Errors by EmmaTailorMade: If we made a mistake in the engraving or design, we will provide a 100% free replacement or full refund.
  • Customer Errors: We cannot offer refunds if the customer provided the wrong spelling or size. Please double-check your customization details before placing an order.

Damages and Issues (Inspection)

Please inspect your order upon reception. Contact us immediately at Support@EmmaTailorMade.com if:

  • The item is defective or damaged.
  • You received the wrong item. Note: You must provide clear photos of the defect and the shipping label to help us process your claim within 48 hours.

Return Shipping & Fees

  • Defective Items: If the return is due to our error, we will provide a pre-paid shipping label.
  • Change of Mind: If you are returning an item for personal reasons, you will be responsible for paying your own return shipping costs.
  • No Restocking Fees: We do not charge a fee to put the item back into our inventory.

Refund Process

  • Notification: Once your return is received and inspected, we will email you to notify you of the approval or rejection of your refund.
  • Approval: If approved, your refund will be processed to your original payment method.
  • Timeline: Most refunds appear in your account within 5 business days, depending on your bank's processing times.

Contact Information

If you have questions about a return or need help with a hand-tooled leather inquiry, our team is available to assist you.

Name: EmmaTailorMade
Email: support@emmatailormade.shop
Phone: +1 615 714 3906
Address: 142 Arnetty Dr, Cottontown, TN 37048, US