Shipping policy

Last Updated: May 17, 2026

At EmmaTailorMade, we are committed to providing fast, reliable, and free shipping on all our handcrafted jewelry products. Below, you will find our detailed shipping policy, including processing times, delivery estimates, and important shipping-related information.

Order Processing Time

  • Order Cut-off Time: 5:00 PM (EST) Eastern Standard Time (New York).
  • Handling Time: 1-2 business days (Monday – Friday).
  • Note: Orders placed after the cut-off time will be processed the next business day. Since our jewelry is handcrafted, this handling time allows our artisans to ensure every detail of your personalized piece is perfect.

Shipping & Delivery Times

  • Transit Time: 3-5 business days (Monday – Friday).
  • Total Estimated Delivery Time: 4-7 business days, depending on the destination.
  • Factors: Delivery times may be affected by weather conditions, holiday seasons, or unforeseen courier delays.

Shipping Charges

We offer FREE shipping on all orders—no hidden fees or extra charges.

Shipping Locations

We currently ship within the United States (USA) only. International shipping is not available at this time.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real-time.

Shipping Partners

We work with reliable shipping carriers to ensure safe and timely delivery, including UPS, FedEx, and USPS. Carrier selection depends on location and availability.

Shipping Issues & Delays

EmmaTailorMade is not responsible for:

  • Delays caused by the shipping carrier.
  • Incorrect shipping addresses provided by the customer at checkout.
  • Unclaimed packages resulting in returns.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please follow these steps:

  • For damaged packages: Take clear photos of the packaging and the product.
  • For lost packages: Check the tracking status and wait 24-48 hours, as carriers sometimes mark packages as delivered before arrival.
  • Contact us at Support@EmmaTailorMade.com with your order details. We will work with the carrier to provide a replacement or refund if necessary.

Contact Us

If you have any questions regarding our shipping policy, please reach out to us:
Name: EmmaTailorMade
Email: support@emmatailormade.shop
Phone: +1 615 714 3906
Address: 142 Arnetty Dr, Cottontown, TN 37048, US